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The Four States of Fleet Management

The Four States of Fleet Managment

A transformational journey to an operationalised fleet.

As a business moves from legacy processes and outdated methodologies, they move through four discreet “states” of understanding.

Past State

Most organisations start understanding their vehicles from a historical perspective—looking at what has happened based on reports from multiple ad hoc systems. 

Present State

As organisations digitise and capture more data in real-time, they move to an active state- knowing what is happening. Real-time information now guides their decision making. However, the data soon becomes overwhelming, and decisions become reactive. Most processes follow historical behaviours. The organisation is still working in a non-digital way; by relying on reports that are only a little more timely than the previous approach. 

Proactive State

As systems become data-rich and integrated, managers can start to be proactive. They can predict what is likely to happen. Organisations adapt current operational practices to solve problems that might occur in the future. When an organisation moves from the past or present state to proactive, there is still a tendency to take past processes and digitise them—resulting in unnecessary procedures and reports to deliver the outcome required. 

Future State

The critical advantage of a fully operationalised fleet is the ability to focus on the future state. What is the organisation looking to achieve? How do they set up the processes to achieve the outcome they want? 

For example, does an organisation want to reduce accidents by 50%, reduce their carbon footprint by 30%, increase utilisation by 40%, improve fuel efficiency by 20%, or achieve 100% compliance on FBT (Fringe Benefit Tax) or save 20 hours per week in administration effort?

Future state starts with the outcomes first and active digital workflows to drive results without being burdened by legacy, outdated practices.