Formbird Trust Centre
Information security, privacy and trust
Protecting information. Supporting confidence. Building trust.
At Formbird, protecting customer information is an important part of how we design, develop and deliver our software.
Our technology supports organisations managing critical operational activities, including fleet management, asset management, infrastructure and workforce operations. We recognise the importance of maintaining the confidentiality, integrity and availability of the information entrusted to us.
The Formbird Trust Centre provides an overview of our approach to information security, data protection, privacy and operational resilience.
Our approach to information security
Formbird maintains an information security program designed to identify, manage and reduce risks associated with the information and systems we operate.
Our approach incorporates documented policies, defined responsibilities, technical safeguards and ongoing review of security practices.
Information security is considered throughout our operations, including software development, infrastructure management, customer support and service delivery.
Our security commitments
Data protection and privacy
Formbird recognises the importance of protecting customer and personal information.
Our platform incorporates access management and encryption controls designed to protect information against unauthorised access, modification or disclosure.
We maintain a published Privacy Policy explaining our approach to managing personal information.
Australian hosting
The Formbird Platform is hosted in Australia, supporting the data residency requirements of Australian organisations.
Our hosting arrangements incorporate physical infrastructure protection, network security and operational controls designed to safeguard customer systems and information.
Access management
The Formbird Platform supports role-based access controls, enabling organisations to manage access to application functionality and information according to individual responsibilities.
Authentication and authorisation mechanisms support the protection of customer information.
Secure software development
Security considerations form part of Formbird’s software development and maintenance processes.
Our documented practices include software testing, change management and the review of application security requirements.
Business continuity and recovery
Formbird maintains backup and disaster recovery arrangements designed to support service continuity and the recovery of information and systems in the event of an interruption.
These arrangements form part of our broader approach to operational resilience.
Security awareness and accountability
Information security is a shared responsibility.
Formbird’s security program incorporates defined responsibilities, documented procedures and processes for managing information security risks and incidents.
Information security governance
ISO/IEC 27001 — Information Security Management
Formbird is developing and reviewing its Information Security Management System (ISMS) with reference to ISO/IEC 27001:2022, the internationally recognised standard for information security management.
The ISO 27001 framework provides a systematic approach to identifying information security risks, implementing appropriate controls, assigning responsibilities and reviewing the effectiveness of security practices.
Our ongoing work includes reviewing policies, processes, risk management practices and organisational responsibilities as part of our information security improvement program.
Formbird is not currently claiming ISO/IEC 27001 certification.
Information about any future certification will be published when formally achieved and verified.
Australian cybersecurity guidance
Formbird recognises the importance of guidance provided by the Australian Signals Directorate (ASD), including the Essential Eight cybersecurity mitigation strategies.
These strategies provide practical guidance for reducing exposure to common cybersecurity threats.
We consider relevant Australian cybersecurity guidance as part of our ongoing review of information security risks and controls.
No specific Essential Eight maturity level is claimed on this page.
Security and privacy resources
Formbird Platform Security Policy
Learn more about the technical, organisational and operational security measures documented for the Formbird Platform.
Formbird Privacy Policy
Read about how Formbird handles personal information and our commitment to privacy.
Security enquiries
We understand that customers may require additional information when assessing software providers, reviewing security requirements or undertaking procurement processes.
For enquiries relating to Formbird’s information security practices, privacy or security documentation, please contact our team.
Email: gday@formbird.com
Formbird — Australian-developed software supporting organisations and their operational needs.
Information provided in this Trust Centre describes Formbird’s documented security approach and does not constitute independent certification or an assurance of compliance with a particular standard.
