web analytics

A user account is showing as not activated at login

Help Articles

When a user encounters an error message indicating that their account is not activated during login, administrators can resolve the issue by following a series of steps.

  1. Navigate to the user’s account document.
  2. Scroll to the bottom of the page.
  3. Click on the Account Control document in the table that sits within the Security panel.
  4. Tick the verify checkbox.
  5. Click the ‘Save’ tick in the top left corner of the page.

Note: the verify checkbox allows you to activate/deactivate login for an account without deleting it and losing historical data linked to the account.